Support
Help & planning enquiries
Find quick answers below, or send us your room and we'll help you plan it.
Common questions
How accurate are the plans?
Plans use established lighting targets (illuminance by room use, layered lumens and colour temperature) applied to your room dimensions. They are planning references and creative inspiration — a qualified electrician must confirm every position, circuit and load on site.
Can I use this if I rent?
Yes. Choose the plug-in only option and the studio plans lamps, LED strips, smart bulbs and wireless scenes that need no wiring changes.
What formats do I get?
A structured on-screen plan, five visual deliverables, an exportable Lighting Brief, and (on Studio) a day-to-night reveal video in 16:9 and 9:16.
Do you carry out electrical work?
No. Lumenwire is an online-only digital planning tool. We do not sell physical goods, visit sites, install, repair, inspect or certify anything.
How do I manage my subscription?
Manage or cancel any time from the Stripe customer portal linked in your account emails. See the Refund & Cancellation Policy.
Still stuck? Contact us or email support@hackelec.shop.
Send a planning brief
Tell us about your room and goals and we'll follow up by email.